Frequently Asked Questions
Once dispatched, orders are typically delivered within 3 to 5 business days across India. COD orders may take an additional 1-2 days depending upon whether the order is a COD order or not.
Yes! We accept returns within 2 days of delivery. An unboxing video is a MUST to verify the productβs condition. The returns are allowed subjected to the approval.
We accept returns only in cases where the product received is damaged or defective.
After we receive and inspect your returned product, refunds are processed within 7 to 15 working days and credited back to your original payment method.
Weβre sorry for any inconvenience! Please contact us within 24 hours of delivery with the unboxing video. Weβll review the issue and arrange for a replacement or refund.
Orders can be canceled within 24 hours of placement or before dispatch. Once an order is dispatched, it canβt be canceled. Frequent cancellations may lead to account suspension.
We value your feedback and aim to resolve any issues promptly. Please contact us at support@memorylane.in. Weβre committed to responding within 48 hours and will work to resolve any complaints as quickly as possible.