Return, Exchange, and Cancellation

Memory Lane

At Memory Lane, customer satisfaction is important to us. Please read our Returns & Refund Policy carefully before placing an order.

1. Returns (Damaged Products Only)

We accept returns only in cases where the product is received damaged or defective.

Eligibility for Return

  • Return requests must be raised within 48 hours of delivery.
  • The product must be unused, unwashed, and in original packaging.
  • A clear unboxing video showing the product condition at the time of delivery is mandatory for verification.

How to Request a Return

  • Email us at support@memorylane.in within 48 hours of delivery.
  • Include:
    • Order number
    • Reason for return
    • Unboxing video

Once verified, our team will approve the return request.

Return Pickup

  • Approved returns will be picked up through our courier partner.
  • A return shipping fee of ₹250 will be applicable unless the product is confirmed as defective.

2. Refunds

  • After the returned product is received and inspected, refunds are processed within 7–15 business days.
  • Refunds are issued to the original payment method.
  • For Cash on Delivery (COD) orders, refunds are processed via bank transfer.

3. Exchanges

We offer exchanges only for damaged or defective products.

Exchange Conditions

  • Exchange requests must be made within 48 hours of delivery.
  • Product must be unused and in original packaging.
  • An unboxing video is mandatory.
  • Exchange shipping fee of ₹250 is applicable.

Once the original item is received, the replacement is dispatched within 1–2 business days, subject to availability.

4. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Share the unboxing video clearly showing the issue

You may choose between:

  • A replacement, or
  • A full refund

5. Non-Returnable Items

The following items are not eligible for return or exchange unless damaged during delivery:

  • Customized or personalized products
  • Apparels and wearables (for hygiene reasons)
  • The items in the non-returnable category

6. Order Cancellations

  • Orders can be canceled within 24 hours of placing the order or before dispatch.
  • Once the order has been dispatched, cancellation is not possible.

7. Contact Information

For any questions related to returns, refunds, or exchanges, please contact us at:
📧 support@memorylane.in