Hedwig Owl Crossbody Sling Bag (18 x 18 cm) | Harry Potter

This product is non-returnable.

Step 1 – Shop & Earn

Every ₹100 spent = 5 reward points.

Step 2 – Collect Points

Your points are stored automatically in your account. (Email is MUST) You need to be logged into your account before making your next purchase.

Step 3 – Redeem for Discounts

Use your points to get discount codes on your next order. 1 Reward Point = ₹1

That’s it. No complexity.

Steps to redeem reward points: 

1. Log in to your account. Click on to Customer Account Button.
2. Click on the Loyalty button (Click on three horizontal lines to open the menu)
3. Now click on 'Ways to Redeem' tab and Click on 'Redeem' button
4. Enter the points to redeem (You will see the available points which can be redeemed)
5. Then click on Redeem 'X' points
6. A unique discount code will be generated which can be used at the time of Checkout.

Memory Lane

At Memory Lane, customer satisfaction is important to us. Please read our Returns & Refund Policy carefully before placing an order.

1. Returns (Damaged Products Only)

We accept returns only in cases where the product is received damaged or defective.

Eligibility for Return

• Return requests must be raised within 48 hours of delivery.
• The product must be unused, unwashed, and in original packaging.
• A clear unboxing video showing the product condition at the time of delivery is mandatory for verification.

How to Request a Return

• Email us at support@memorylane.in within 48 hours of delivery.
• Include:
  • Order number
  • Reason for return
  • Unboxing video

Once verified, our team will approve the return request.

Return Pickup

• Approved returns will be picked up through our courier partner.
• A return shipping fee of ₹250 will be applicable unless the product is confirmed as defective.

2. Refunds

• After the returned product is received and inspected, refunds are processed within 7–15 business days.
• Refunds are issued to the original payment method.
• For Cash on Delivery (COD) orders, refunds are processed via bank transfer.

3. Exchanges

We offer exchanges only for damaged or defective products.

Exchange Conditions

• Exchange requests must be made within 48 hours of delivery.
• Product must be unused and in original packaging.
• An unboxing video is mandatory.
• Exchange shipping fee of ₹250 is applicable.

Once the original item is received, the replacement is dispatched within 1–2 business days, subject to availability.

4. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Share the unboxing video clearly showing the issue

You may choose between:

• A replacement, or
• A full refund

5. Non-Returnable Items

The following items are not eligible for return or exchange unless damaged during delivery:

• Customized or personalized products
• Apparels and wearables (for hygiene reasons)
• The items in the non-returnable category

6. Order Cancellations

• Orders can be canceled within 24 hours of placing the order or before dispatch.
• Once the order has been dispatched, cancellation is not possible.

7. Contact Information

For any questions related to returns, refunds, or exchanges, please contact us at:
📧 support@memorylane.in